Refund Policy

Refund window

We refund any purchase within 14 days of payment, for any reason. This matches the refund window configured in Paddle.

If the product is not right for you

Contact us within the refund window. Some products offer a trial; the product page states whether one is available.

Common cases we always refund

• The key does not unlock the device you bought it for.
• You bought a key against the wrong device code.
• You were charged twice.

How to ask

Email support@megaapp.uk with your device code or your Paddle receipt. Refunds are issued by Paddle back to your original payment method, normally within five to ten business days.

Last updated: 26 August 2026